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Baliston+ Members:

Simply request a replacement pair of shoes and new custom fitted insoles when your current pair of shoes’ cushioning has reached 20%. We’ll send you the new pair and new insoles, along with a prepaid shipping label and instructions on how to return your old ones for recycling.

Baliston Customers:

Contact our Customer Support team when your pair of shoes’ cushioning has reached 20%. We’ll email you a prepaid shipping label and instructions on how to return your old shoes, insoles, and electronics for recycling.

Typically, orders are delivered within 5-7 business days, unless otherwise stated during checkout. Once an order is shipped, you will receive an email with tracking information.

Shipping and returns are free.

You can find more information here.

Baliston's smart footwear incorporates AI-powered biomechanical movement analysis used by over 1,000 practitioners and leading healthcare institutions globally for treating mobility issues, joint strain, and postural imbalances. Using this technology, Baliston is introducing in a new era of personalized footwear where you can get clinical-quality insights and recommendations on your walking and fitted-comfort insoles adapted to the way you walk.